Refund Policy

This Refund Policy explains when fees paid to Streamlined Digitals may be refunded. By engaging our services, you agree to the terms set out below. Where a specific engagement agreement or proposal states otherwise, those terms take precedence.

Monthly retainer fees are billed in advance. You may cancel a retainer at any time with at least 14 days' written notice before the next billing date. Fees for the current billing period are non-refundable once work has commenced, as resources and team availability are committed to your account.

For fixed-scope projects, an initial deposit may be required to secure your engagement and begin work. Deposits are non-refundable once work has started. Milestone payments are due as work is completed and are non-refundable for milestones already delivered.

Rush or expedited engagements carry a surcharge and require accelerated resource allocation. Because we reserve capacity specifically for these engagements, rush fees and any associated deposits are non-refundable.

If you believe you have been charged in error, or a deliverable has not been provided as agreed, you may request a review within 14 days of the charge by contacting hello@streamlineddigitals.com. Approved refunds are issued to the original payment method within 10 business days.

Third-party costs (such as ad spend, software licenses, stock assets and hosting), and work already completed or delivered, are non-refundable. Refunds do not apply to changes in business direction, scope changes requested after work has begun, or dissatisfaction with results where services were delivered as agreed.

Subscription packages (such as the Growth Starter, Scale Engine and Full Ecosystem plans) can be cancelled at any time. Cancellation stops future billing; the current billing period remains active until its end date and is non-refundable.

To request a refund, email hello@streamlineddigitals.com with your invoice number, the charge date and the reason for your request. We will review and respond within 5 business days.

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "last updated" date.

If you have questions about this Refund Policy, please contact us at hello@streamlineddigitals.com.